Complaint Monitoring System Using Android in Iraq

Abstract

Despite the widespread use of smartphones in Iraq and the possession of a vast number of people, the Iraqi environment is still lacking efficient applications that provide a real collaboration between the citizens and government through advanced diverse services. These applications will increase the transparency through monitoring the performance of the government institutions by citizens. Moreover, citizens can enforce the government employees to finish their works efficiently on time. Mayoralty of Baghdad is one of these institutions that contains many municipalities which are responsible for maintaining and running the city. Complaint Monitoring System (M-complaint) is created to help citizens to submit their complaints with photos of problem’s locations and track their locations using Global Positioning System (GPS) accurately. Citizens can track their complaints and reply the amount of satisfaction to the solutions which provided by municipalities. In addition, daily, the system will automatically filter the unsolved claims within seven days and submit a notification to the higher authority to find the suitable solutions. The aim of creating this application is to simplify the process of registering a complaint to the municipal and monitor the status of it (solved/not solved) in a quicker and cheaper way. Also, it measures the amount of citizens 'satisfaction depending on the provided solutions. If the problem were not be resolved within seven days, the system would automatically send a notification to the higher authority to follow up neglected complaints and take necessary actions. This system supports transparency and integrity and enables both citizens and officials to follow up on the performance of their employees. It considers as a part of Mobile government (M-government).